Survey & Claim Manager
Report to: Deputy General Director in charge and/or General Director
Job requirements:
Graduated from University majoring in Insurance, Law, Finance, Economic, Statistics and other related majors
Possessed a diploma or certificate major in Survey, Claim handling, Loss adjuster
Working experience: At least 5 years experience as Claim & Survey Manager or similar competence
Good at English in both writing and speaking skills
Strong analytical and problem solving skills
Ability to review and analyze detailed information for accuracy and completeness
Communication and conflict management skills
Ability to work with others as a team on complicated claims
Dynamic, enthusiastic and willing to work under high pressure cases
Functions and responsibilities:
Draft, construct, give contributed ideas to formulate internal documents (regulations, procedures, guidelines) for the Company relating to claim handling and survey procedures to assure compliance with regulations of Laws and Company’s internal management regulations
Coordinate to recruit, select, develop and manage staff to ensure appropriate staffing levels meeting Company’s customer services’ standards; ensure professional works (claim, survey handling ect…) to be handled in a timely manner and at best practices
Responsible for the works completed by the subordinates on day-to-day works such as:
Offering advice about making claims for customers having insurance events
Checking valididy of insurance policies and documents which related to the insurance event prior to visit at the accident site
Verifying details with witnesses and insurance policy holders
Visiting accident/loss scenes, liasing with insurance policy holders and related parties (police, medical staff, independent loss adjuster ect…)
Writing reports and completing paperworks
Tracking claims through to completion or settlemen
Other tasks as per task requirements of Claim & Survey Department
Evaluate the estimated loss of insured item at the occurance of loss
Investigating cause of loss and reasonable issues when receiving the claims of the Insured
Defining and focus on fraudulent issues when handling claims
Checking reasonable prices and the extent of damages
Analyze the rate of complication and give out a solution to handle promptly
Coordinate with related Departments/Sections to establish garage networks for repair works
Provide the loss analysis and forecast to assist Underwriting and Sales Departments in generating business strategy
Submit to Board of Management the claim cases surpass the authority of the Manager for final decisions
Assist the BOM on solutions to handle claim cases approriately with Company’s procedures and the provision of laws if applicable
Coordinate with other functional Departments/ Sections to implement the strategies of the Company
Other tasks as assigned by Superiors or BOMs
Apply CV: directly or via email: hr@pacvn.vn
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