Survey & Claim Manager

Survey & Claim-02.jpg

Report to: Deputy General Director in charge and/or General Director

Job requirements:

Graduated from University majoring in Insurance, Law, Finance, Economic, Statistics and other related majors

Possessed a diploma or certificate major in Survey, Claim handling, Loss adjuster 

Working experience: At least 5 years experience as Claim & Survey Manager or similar competence

Good at English in both writing and speaking skills

Strong analytical and problem solving skills

Ability to review and analyze detailed information for accuracy and completeness

Communication and conflict management skills

Ability to work with others as a team on complicated claims

Dynamic, enthusiastic and willing to work under high pressure cases

Functions and responsibilities:

Draft, construct, give contributed ideas to formulate internal documents (regulations, procedures, guidelines) for the Company relating to claim handling and survey procedures to assure compliance with regulations of Laws and Company’s internal management regulations

Coordinate to recruit, select, develop and manage staff to ensure appropriate staffing levels meeting Company’s customer services’ standards; ensure professional works (claim, survey handling ect…) to be handled in a timely manner and at best practices

Responsible for the works completed by the subordinates on day-to-day works such as:

Offering advice about making claims for customers having insurance events

Checking valididy of insurance policies and documents which related to the insurance event prior to visit at the accident site

Verifying details with witnesses and insurance policy holders

Visiting accident/loss scenes, liasing with insurance policy holders and related parties (police, medical staff, independent loss adjuster ect…)

Writing reports and completing paperworks

Tracking claims through to completion or settlemen

Other tasks as per task requirements of Claim & Survey Department

Evaluate the estimated loss of insured item at the occurance of loss

Investigating cause of loss and reasonable issues when receiving the claims of the Insured

Defining and focus on fraudulent issues when handling claims

Checking reasonable prices and the extent of damages

Analyze the rate of complication and give out a solution to handle promptly

Coordinate with related Departments/Sections to establish garage networks for repair works

Provide the loss analysis and forecast to assist Underwriting and Sales Departments in generating business strategy

Submit to Board of Management the claim cases surpass the authority of the Manager for final decisions

Assist the BOM on solutions to handle claim cases approriately with Company’s procedures and the provision of laws if applicable

Coordinate with other functional Departments/ Sections to implement the strategies of the Company

Other tasks as assigned by Superiors or BOMs

Apply CV: directly or via email:


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